Return & Refund Policy

Last Updated: August 5, 2026

Thank you for shopping with VelouraPro.

We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

Returns

• Returns are accepted within 7 days of delivery.

• Items must be unused, unwashed, and in their original condition with all tags and packaging intact.

• Products showing signs of use, damage, or alteration are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Items purchased during clearance or special sales.

• Gift cards (if applicable).

• Products damaged due to customer misuse.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–7 business days.

• Refunds will be credited to the original payment method used for the purchase.

Exchange Policy

We offer exchanges only if:

• You received the wrong product.

• The product is defective or damaged upon delivery.

• The requested size is available in stock.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the product

• Photos of the packaging

Return Shipping

• If the return is due to our mistake (wrong or defective product), we will bear the return shipping cost.

• For all other eligible returns, return shipping charges may be the customer's responsibility.

Cancellation

Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

For any return or refund request, please contact our customer support through the contact details provided on our website.

By placing an order with VelouraPro, you agree to this Return & Refund Policy.